Refund and Cancellation Policy
BRUNO IT SOLUTIONS offers software designing, development, migration, modernization, optimization, deployment, and maintenance services. We start the project after discussing all the charges with our clients and confirming the defined advance payment. Further, below are the policies you must know to claim a refund and understand our role in the procedure.
Project Cancellation
Before canceling the project, we recommend discussing the complexities and any other queries with us. We consider a refund a last resort under scenarios with limited/no scope to move further.
To cancel the project at any stage, you need to provide a written application to BRUNO IT SOLUTIONS After this, we will consider the cancellation and move forward with it per the policies defined here. You must undergo all the refund policies to understand the post-cancellation scope.
Refund Coverage
Our refund policy only covers the services/assets/resources owned by BRUNO IT SOLUTIONS The refund policy doesn’t cover and control any third-party resources, licenses, software, and applicable fees paid to them. In addition, our policy has zero scope of refund for external services availed through third-party vendors and websites for the project.
We offer three primary refunds, which get initiated per the discussion and current scenario of the project.
The refund categories include:
- Full Refund: We provide a full refund if the project is not accepted and initiated by our team. You have to provide a written application to us for even canceling the project before initiation.
- Partial Refund: A partial refund is considered in cases where some project milestones have been completed. We will deduct the amount from the advance payment accordingly, and if it exceeds that, you have to pay the remaining amount to BRUNO IT SOLUTIONS We thoroughly analyze the project before deciding, as we don’t want our clients and the company to face monetary loss.
- No Refund: If the project is completed or deployed on the servers, we will not provide you with any refund. Once the complete application is developed, the refund amount updates to zero by default.
Refund Eligibility
We manage every project with the utmost professionalism and ensure top-tier quality for every output. However, if you are unsatisfied at any stage, you can reach out to our business managers and even contact the company directly through the provided communication channels. We will consider client cancellation and refund requests after the dispute resolution procedure. If we don’t come to a mutually satisfactory conclusion, we will approve the cancellation and refund as per the policies. According to the project stage, the client will get paid in full, partial, or no refund.
Refund Processing
Once BRUNO IT SOLUTIONS approves the cancellation, the refund gets initiated within five working days. The client receives notification about the same as it progresses. In addition, we initiate the refund to the same payment gateway or method as the original payment mode. There’s no fixed time for clients to receive payment, as we provide a 180 working days period for the amount to get settled and reflected in the client’s account.
Limitation of Liability
BRUNO IT SOLUTIONS holds only limited liability when the project is incomplete. For any other instance, such as loss due to no delivery of services or delay in delivery, BRUNO Software is not responsible. In addition, the refund is only initiated if the client cancels the project per the Cancellation and Refund Policy.
Policy Updation
BRUNO IT SOLUTIONS holds the complete right to modify the Cancellation and Refund policy at any time without providing a notice to the stakeholders. Therefore, we recommend consistently updating yourself with the policies, terms, and conditions.
Refund policy will be voided if,
1. A discounted package has been chosen.
2. The primary design concept has been approved.
3. You have demanded revisions.
4. Urgent design projects are non-refundable.
5. The cancellation has been made due to reasons non-related to the company.
6. The client is unresponsive or out of contact for more than 2 weeks of project.
7. Company’s policies, or policy, have been violated.
8. Other company or designer has been approached for the same project.
9. The creative brief is lacking in required information.
10. A complete design change has been demanded.
11. The claim has crossed the given ‘request for refund’ time span.
12. The business is closing or changing name or business.
13. Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not pertain to the service will not be subject to refund under any circumstances.
14. If a client subscribes for a service bundle and happens to be dissatisfied with a particular service, refund will only be applicable on that particular service and ‘not’ the entire bundle.
15. No refund can be claimed/processed once after the final files have been delivered to you following your request.
16. Refund and revision explicitly does not apply on items offered free.
17. Services including but not limited to Social Media, SEO, Domain Registration and Web Hosting are not entitled to refund under any circumstances.
18. In case of websites, refunds will not be entertained once the client has approved the design and the website is sent for development.
19. In case of logo, refunds will not be entertained once client has shared positive feedback on revisions and design is sent for final files.
20. Refund will not be applicable on the work outsourced by third party.
We have all rights to hold or reject any project or cancel the contract whenever it deems necessary. After the refund/Dispute, you will not have any rights to use the designs for any purpose, they will be our sole property. The company will be the right full owner of designs.
How to Claim Your Refund:
You can send us an email at billing brunoitsolutions@outlook.com for a refund request. Our billing department will respond as soon as we receive your refund request. The process will be initiated after the required analysis is completed.